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Onsite Warranties

Pick-up and Return service.

In order to offer a flexible and responsive service, all Toshiba Notebooks come with a Pick Up and Return Warranty (1 or 3 year)*.

Upgrade your warranty quickly and at no extra cost with our convenient five-day turnaround Pick-up and Return service (covering the UK and Ireland) by simply activating your Toshiba notebook computer now.

However, users’ demands vary so Toshiba offers Warranty enhancements to satisfy these needs. Either extend the standard 1 year warranty to 3 years or upgrade to Next Business Day On-site warranty where a Toshiba trained engineer will be on-site the next day to resolve the issue.

*(UK and Ireland only)

Onsite Warranties Available:

This Toshiba Warranty Pack upgrades your standard warranty on your Portable PC to an on-site, next business day service. Please check whether your PC comes with 1 year or 3 years standard warranty and purchase the appropriate service.

Service level

A certified field service technician will come to repair your notebook if the problem cannot be solved over phone.

  • If you report your problem by 3PM the service technician will come to your location the next business day.
  • This service is valid from the date of purchase of your Toshiba notebook
  • It is important that you register within 30 days. System failures that occurred before registering this service, will not be covered.

Response times may vary in remote or difficult to reach places.

Service hours

This service is available Monday to Friday, 9.00am to 6.00pm local time, excluding Bank Holidays.
Exclusions This service is not available for Classified Stock (Classified Stock is defined as not brand 'new' stock, but ex-demonstration stock, stock that has been repaired under a quality control programme, or stock that has been previously sold by Toshiba).
Geographic coverage Depending on which service is purchased it is valid either within the UK and Ireland only or in additional specific European and African countries. Please check the detailed description of the service purchased.