Obtaining Warranty Service

Steps to follow before submitting a claim to Toshiba

Step 1 - Self Diagnose

Check if your laptop is charged / connected to a mains power supply and is correctly switched on.
Reset the laptop to its original configuration by removing options and external connections.
Recently installed software programs may have introduced problems so you should remove these if possible.
Unplug any remote storage devices or other peripherals, and remove any floppy disks, CDs, DVDs etc.
You can find important tips on how to operate your product, perform troubleshooting and obtain software updates by accessing the "Support & Downloads" section (see below).
For additional information please refer to the information supplied with your Toshiba product.

Step 2 - Contact Toshiba

Note down the following information below before you contact Toshiba:-
- Product name and model number
- Serial number
- Hardware and software configuration
- The exact nature of the problem
- Any error messages and other relevant information that might appear on the screen
Depending on the nature of the issue, you may also be required to send in a proof of purchase such as a copy of the original sales receipt with the reseller’s stamp, date of purchase, and serial number of the laptop.
Contact the Toshiba Global Support Centre by referring to the information provided in the list at the end of your product’s User Guide.

Step 3 - Warranty Service

Should the Global Support Centre isolate hardware malfunctions on your system, you will be provided with an call reference number and advised of the service and repair process that will apply to your product.
In case of a Carry-in Warranty Service all the items identified by the Global Support Centre as being relevant to the issue, for example laptop, mains adapter and mains lead, will need to be returned in suitable packaging to an authorised service centre. In this instance you should either take or send back the laptop to your Toshiba Authorised Reseller or Toshiba Authorised Service Provider, and then make arrangements for its collection or delivery on completion of the repair. If you decide to ship the laptop by courier please ensure that it is adequately packaged and comprehensively insured for both the delivery and collection phases as neither Toshiba, nor the company offering the service on our behalf, have any liability for damage that arises during transit.
If you are entitled for the Pick-up and Return service, the Global Support Centre will arrange for your laptop to be collected from you at an agreed time and place, and for the laptop to be returned to you at the earliest opportunity following its repair.

Technical Support
Toshiba provides technical support, answers some frequently asked questions, offers a knowledge base section and allows access to software updates through this web sites under the "Support & Downloads" section. In addition to this you can also choose to subscribe to receive newsletters for product information and technical updates.

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Additional Services
Please note that Toshiba offer a range of additional services including warranty extensions, warranty uplifts and insurance services to enhance the protection available to your laptop. If you require further information on these services then please contact your nearest Toshiba Authorised Reseller or visit our web site.

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