Introduction
Over a relatively short period, certain instances occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on it’s investigations, the manufacturer of the battery advises that a batch of battery cells could, potentially, lead to a safety issue. In view of the advice given by the manufacturer of the battery, Toshiba has launched a new replacement program for the battery packs identified by the manufacturer of the battery likely to contain cells from the affected batch.
Customers, whose Toshiba portable computers contain the subject battery packs, are eligible to receive replacement battery packs free of charge. Please note that this offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.
We strongly recommend that customers participate in this New Voluntary Battery Pack replacement program as soon as possible.
Safety tips for the customers whose battery packs are identified as the subject battery packs:
Consult the “Instruction Manual for Safety and Comfort” and comply with its instructions.
Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer.
Removal of the battery pack until the replacement arrives is advised.
Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.
However, if you do use the battery pack before it is replaced:
- Avoid using the subject battery pack with AC adaptor power cord.
- Use your Toshiba portable computer within the recommended temperature range.
- Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
- When recharging your Toshiba portable computer, do not leave the computer unattended.
Subject Battery Packs in Toshiba Portable Computers
The subject battery packs identified by the battery supplier were included in some of the following Toshiba portable computer models. Only some, not all, of the battery packs used in these models are subject to this New Battery Pack replacement program:
- Tecra A7
- Satellite A100
- Satellite Pro A100
Battery packs included with other models of Toshiba portable computers are not subject to this program, and are not eligible for replacement under this program.
** Stop Here if You Do Not Have a Matching Computer **
If your computer is not among the models listed above, then please ignore the remainder of this document and any other material regarding this New Battery Pack Voluntary Replacement Program.
If you have a matching computer, the remainder of this document will explain how to positively determine whether you actually have the subject battery pack which is eligible for free replacement.
Battery Pack identification
If you own one or more of the Toshiba computer models above, then please determine whether the subject battery packs are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether the subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information.
The BatteryCheck utility software is very small, and will download quickly. Click the following link to download the BatteryCheck utility software, then run it and follow the simple on-screen instructions.
If you are unable or do not want to download and use the BatteryCheck utility software, you can follow the instructions in the Manual Battery Pack Identification document to visually determine whether you have a subject battery pack (determined by the Battery Model Name and Battery Serial Number).This manual method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document. For your convenience, the utility software is the preferred and recommended method to perform battery pack identification as this also facilitates replacement of the battery pack.
If you have any questions, please call the Toshiba Help Desk in your country:
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