Toshiba Launches Voluntary Battery Exchange Program (Program 1)

Safety Tips : For Users whose Battery Packs are Identified as the Subject Sony Battery Packs

Consult the “Instruction Manual for Safety and Comfort” and comply with its instructions.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adaptor power cord.

However, if you do use the battery pack before it is replaced:

Avoid using the subject Sony battery pack with AC adaptor power cord.
Use your Toshiba portable computer within the recommended temperature range.
Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
When recharging your Toshiba portable computer, do not leave the computer unattended.

SECTION 1 - POTENTIALLY AFFECTED NOTEBOOK COMPUTERS
In order to check whether your notebook computer may be affected by this issue you should switch it off, turn it upside down and refer to the MODEL NUMBER as detailed on the information plate that is affixed to the underside of the unit (see Figure 1):-

Figure 1 - Information Plate on Underside of Notebook

Once you know the model number of your computer you should check it against the list of models which could potentially be affected by this issue (see table below). In referencing this list please be aware that not all of the computers within each listed model will necessarily have been supplied with an affected battery pack - if your model is included in this list, please refer to the instructions contained within Section 3 below.

The list below includes all potentially affected Notebook Models:

Model Name	Model Part Number
Satellite A100	PSAA0, PSAA1, PSAA2, PSAA5, PSAA8, PSAA9
Satellite A110	PSAB0, PSAB6
Satellite Pro A110	PSAA3*
Satellite Pro A100	PSAB1*
Equium A100	PSAA4*
Equium 110	PSAB2, PSAB8
Satellite M70	PSM70, PSM71, PSM73*
Satellite Pro M70	PSM75, PSM76
Equium M70	PSM77*
Satellite M50	PSM53*
Satellite Pro M50	PSM55*
Equium M50	PSM59*
Satellite M100	PSMA0, PSMA1, PSMA2*
Tecra A7	PTA70, PTA71
Tecra A6	PTA60*

In the event that your notebook is not listed above, then no further action will be required.

SECTION 2 - POTENTIALLY AFFECTED OPTIONAL BATTERY PACKS
In the event that you have purchased an optional battery pack, you should refer to the MODEL NUMBER as detailed on the information plate that is affixed to the battery (see Figure 2):-

Figure 2 - Information Plate on Battery Pack

Once you know the model number of the battery pack you should check it against the list of models which could potentially be affected by this issue (see table below). In referencing this list please be aware that not all of the batteries within each listed model number will necessarily be affected by this issue - if your model is included in this list, please refer to the instructions contained within Section 3 below.

PA3465U-1BAS	PA3465U-1BRS
PA3399U-2BAS	PA3399U-2BRS
PA3400U-1BAS	PA3400U-1BRS
PA3451U-1BRS

In the event that your optional battery pack is not listed above, then no further action will be required.

SECTION 3 - IDENTIFYING SUSPECTED BATTERY PACKS
If you suspect that you may have an affected battery pack, you will need to visually inspect the information printed on the battery to determine whether it is covered by the Voluntary Exchange Programme or not - the instructions for performing this inspection can be found by clicking here

In the event that you are able to confirm that your battery is affected, please take care to note down all of the information that it contains. This should include the following:-

The battery's model number.
All of the information printed alongside or below the bar coded stickers.

Depending on the country in which you are located, you should then contact the appropriate Toshiba Helpdesk as detailed in SECTION 4 who will log your details and start the process for a replacement battery to be issued.

In the event that you are in a country that is not covered by a Toshiba Helpdesk number, you should refer your issue to a Toshiba Authorised Service Provider who will be able to provide you with assistance on obtaining a replacement battery pack. Should you not have a preferred service provider, you can use our Global ASP locator to find one by clicking here

SECTION 4 - FURTHER INFORMATION
In the event that you have any questions in relation to the information provided herein, please contact the Toshiba Help Desk in your country: -

Great Britain	0870 444 8936
Ireland	1 248 1 248
Germany	01805 231 632 (calls charged at € 0.12 per minute from standard DTAG net)
France	0892 6970 92
Portugal	0707 266 266
Spain	902 283 283
Netherlands	0900 1000 1000
Belgium	0900 10 990
Luxemburg	900 750 11
Italy	02 6968 2629
Switzerland	0848 84 52 50

If a Help Desk number is not listed for your country then please click here to search for a Toshiba Authorised Service Provider local to you.

In the event that you would like more information about the Voluntary Battery Exchange Programme, please read our frequently asked questions (FAQ) document which can be found be clicking here.