Visual Inspection of Battery Packs (Toshiba Voluntary Battery Exchange Program)

Within the Toshiba Voluntary Battery Exchange Program there are two types of batteries that are potentially affected and which are subject to a free of charge replacement. In order to determine if your battery is affected and therefore covered by this program, you should follow the inspection instructions as detailed below:-

Switch off the notebook and disconnect the mains adapter from the system.
Remove the battery pack from the notebook.
Depending on the battery type installed into the notebook, follow the steps as detailed below to identify whether the battery is affected based around the information contained on the battery label.

Battery Type 1 – Bar Code Label with Alphanumeric Characters Printed on a Single Line
a)	Locate the bar coded label as shown in Figure 1 below and check the first eleven (11) alphanumeric characters as indicated. In the event that these characters match any of the six sets of characters detailed in Table 1 you should proceed to Step (b) otherwise, if the characters do not match, your battery is not affected and no further action will be required.

Figure 1 – Identifying Battery Number for Battery Type 1

GC020004G00	GC020004G20
GC020004C00	GC020004C20
GC020007500	GC020007510
Table 1 – Identification of Correct Battery Number

On the same bar coded label, check the four (4) alphanumeric characters that immediately follow the second hyphen as indicated in Figure 2. In the event that these characters match any of the criteria as detailed in Table 2, your battery is potentially affected and qualifies for the exchange program – in this situation you should continue to Step (c) below.

Figure 2 – Identifying Battery Serial Number Prefix for Battery Type 1

063N through 063V

064*

065*

Table 2 – Identification of Correct Serial Number Prefix

c)	If the two items of information detailed in Steps (a) and (b) indicate that you have a potentially affected battery, you should document the entire battery reference number, as highlighted in Figure 3 below, before referring to the section WHAT TO DO NEXT below:-

Figure 3 – Required Information for Battery Type 1

Battery Type 2 – Bar Code Label with Alphanumeric Characters Printed on Two Lines
a)	Locate the bar coded label as shown in Figure 4 below and check the first twelve (12) alphanumeric characters on the upper row as indicated. In the event that these characters match any of the four sets of characters detailed in Table 3 you should proceed to Step (b) otherwise, if the characters do not match, your battery is not affected and no further action will be required.

Figure 4 – Identifying Battery Number for Battery Type 2

6027B0007701	6027B0001801
6027B0008001	6027B0010101
Table 3 – Identification of Correct Battery Number

On the same bar coded label, check the eleven (11) alphanumeric characters on the lower row as indicated in Figure 5. In the event that these characters match any of the criteria as detailed in Table 4, your battery is potentially affected and qualifies for the exchange program – in this situation you should continue to Step (c) below.

Figure 5 – Identifying Battery Serial Number Prefix for Battery Type 2

First three digits are between 6323 and 6331 inclusive, and last three digits are ASF

First two digits are 64, and last three digits are ASF

First two digits are 65, and last three digits are ASF

Table 4 – Identification of Correct Serial Number Prefix

c)	If the two items of information detailed in Steps (a) and (b) indicate that you have a potentially affected battery, you should document the Battery Number and the Battery Serial Number as highlighted in Figure 6 below before referring to the section WHAT TO DO NEXT below:-

Figure 6 – Required Information for Battery Type 2

Battery Type 3 – Orange Coloured Label
a)	For some battery packs you may note that, in addition to the above described labels, the battery also has an orange-coloured label affixed to it as shown in Figure 7 below. If this orange-coloured label is present, you do not have an affected battery and no further action should be taken.

Figure 7 – Unaffected Battery Pack with Orange-Coloured Labelling

WHAT TO DO NEXT
In the event that you believe you have identified a potentially affected battery by following the instructions above, you should then contact the appropriate Toshiba Helpdesk as detailed in the FURTHER INFORMATION section. At this point you should be ready to provide them with the Battery Number and the Battery Serial Number obtained during the visual inspection, together with the MODEL NUMBER of the battery as detailed on its information plate shown in Figure 8 below:-

Figure 8 – Information Plate on Battery Pack

In the event that you are in a country that is not covered by a Toshiba Helpdesk number, you should refer your issue to a Toshiba Authorised Service Provider who will be able to provide you with assistance on obtaining a replacement battery pack. Should you not have a preferred service provider, you can use our Global ASP locator to find one by clicking here.

FURTHER INFORMATION
In the event that you have any questions in relation to the information provided herein, please contact the Toshiba Help Desk in your country:-

Great Britain	0870 444 8936
Ireland	1 248 1 248
Germany	01805 231 632 (calls charged at € 0.12 per minute from standard DTAG net)
France	0892 6970 92
Portugal	0707 266 266
Spain	902 283 283
Netherlands	0900 1000 1000
Belgium	0900 10 990
Luxemburg	900 750 11
Italy	02 6968 2629
Switzerland	0848 84 52 50

If a Help Desk number is not listed for your country then please click here to search for a Toshiba Authorised Service Provider local to you.

In the event that you would like more information about the Voluntary Battery Exchange Programme, please read our frequently asked questions (FAQ) document which can be found be clicking here.