|
|
Visual Inspection of Battery Packs (Sony Battery Pack Voluntary Replacement
Program)
Should you need to perform a visual inspection of your battery in order to
determine whether it falls within the Sony Battery Pack Voluntary Replacement
Program, you will need to follow the inspection instructions as detailed below:-
- Switch off the notebook and disconnect the mains adapter from the system.
- Remove the battery pack from the notebook.
- Locate the bar coded label as shown in Figure 1 below and check the first
twelve (12) alphanumeric characters on the upper row as indicated. In the
event that these characters match any of the eight sets of characters detailed
in Table 1 you should proceed to Step (4) otherwise, if the characters do
not match, your battery is not affected and no further action will be required.
|
Figure 1 - Identifying the
Battery Number |
| G71C0004G210 |
G71C0004S210 |
| G71C0004G610 |
G71C0004S610 |
| G71C0004G810 |
G71C00063210 |
| G71C0006B210 |
G71C00064210 |
| Table 1 – Identification of Correct
Battery Number |
4) |
On the same bar coded label, check the initial four (4) alphanumeric
characters on the lower row as indicated in Figure 2. In the event that
these characters match any of the criteria as detailed in Table 2, your
battery is potentially affected and qualifies for the exchange program –
in this situation you should continue to Step (5) below. |
|
Figure 2 - Identifying the
Battery Serial Number1 |
| 4907 through 4930 inclusive |
61**, 62** or 63** |
| 4X**, 4Y** or 4Z** |
6401 through 6419 inclusive |
| 5*** |
|
| Table 2 – Identification of Correct
Serial Number Prefix |
5) |
If the two items of information detailed in Steps (3) and
(4) indicate that you have a potentially affected battery, you should document
the Battery Number and the Battery Serial Number as highlighted in Figure
3 below before referring to the section WHAT TO DO NEXT below:- |
|
Figure 3 - Required Information
for Obtaining a Replacement Battery |
WHAT TO DO NEXT
In the event that you believe you have identified a potentially affected battery
by following the instructions above, you should then contact the appropriate
Toshiba Helpdesk as detailed in the FURTHER INFORMATION section.
At this point you should be ready to provide them with the Battery Number
and the Battery Serial Number obtained during the visual inspection,
together with the MODEL NUMBER of the battery as detailed on
its information plate shown in Figure 4 below:-
|
Figure 4 - Information Plate
on Battery Pack |
In the event that you are in a country that is not covered by a Toshiba Helpdesk
number, you should refer your issue to a Toshiba Authorised Service Provider
who will be able to provide you with assistance on obtaining a replacement battery
pack. Should you not have a preferred service provider, you can use our Global
ASP locator to find one by clicking here.
FURTHER INFORMATION
In the event that you have any questions in relation to the information provided
herein, please contact the Toshiba Help Desk in your country:-
| Great Britain |
0870 444 8936 |
| Ireland |
1 248 1 248 |
| Germany |
01805 231 632 (calls charged at € 0.12
per minute from standard DTAG net) |
| France |
0892 6970 92 |
| Portugal |
0707 266 266 |
| Spain |
902 283 283 |
| Netherlands |
0900 1000 1000 |
| Belgium |
0900 10 990 |
| Luxemburg |
900 750 11 |
| Italy |
02 6968 2629 |
| Switzerland |
0848 84 52 50 |
If a Help Desk number is not listed for your country then please click
here
to search for a Toshiba Authorised Service Provider local to you.
In the event that you would like more information about the Sony Battery
Pack Voluntary Replacement Programme, please read our frequently asked
questions (FAQ) document which can be found be clicking here.
|
|
|
|
|
|
