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New Battery Pack Replacement Program Information
October 31, 2008

THIS VOLUNTARY REPLACEMENT PROGRAM IS NOT RELATED TO THE SONY BATTERY PACK VOLUNTARY REPLACEMENT PROGRAMS WHICH HAVE BEEN IN PLACE SINCE SEPTEMBER 29, 2006 AND JULY 19, 2007. PLEASE READ THIS INFORMATION CAREFULLY EVEN THOUGH YOU HAVE ALREADY CONFIRMED THAT YOUR COMPUTER IS NOT COVERED BY THE PREVIOUS PROGRAMS.

For information regarding the September 29, 2006 announcement, click here for further information

For information regarding the July 19, 2007 announcement, click here for further information



We have determined that certain Sony battery packs installed in Toshiba portable computers have caused fires. Based on our investigation with Sony Corporation, we concluded that the battery cells in specific manufacturing lots could be affected and could result in a fire. We have elected to implement this battery pack replacement program which is limited to specific manufacturing lots of the battery cells. Following the battery supplier's recommendation, we are launching a new battery pack replacement program for affected battery packs.

Customers whose Toshiba portable computers contain the subject battery packs are eligible to receive a replacement battery pack free of charge.

We strongly recommend that customers participate in this new battery pack replacement program as soon as possible.

The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer.

You are requested to return the original battery pack to us in order to ensure proper disposal in accordance with applicable environmental and other laws and regulations.

Safety Instructions for Removing the Battery Packs:

If your battery pack is identified as the subject battery pack, and until the battery pack is replaced, you should remove the battery pack from your Toshiba portable computer and continue to use it with the original AC power adapter that was supplied with your computer. Removal of the battery pack until the replacement arrives is advised. For your safety, before removing the affected battery pack, disconnect the power source from your Toshiba portable computer and disconnect the AC adaptor power cord.

If you use the battery pack before it is replaced:
  • Avoid using the subject battery pack while the AC adaptor power cord is connected.
  • Use your Toshiba portable computer within the recommended temperature range.
  • Do not use your Toshiba portable computer on any surface or item that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
  • When recharging your Toshiba portable computer, do not leave the computer unattended.
Subject Battery Packs in Toshiba Portable Computers

(Please note this is for Toshiba portable computers sold and distributed through Toshiba Europe GmbH in Europe, the Middle East and Africa.)
The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some - not all - of the battery packs used in these models are subject to this new battery pack replacement program:


Battery packs included with other models of Toshiba portable computers are not subject to this program, and are not eligible for replacement under this program.

Laptop models
·Satellite A80
·Satellite M50
·Tecra A3
·Tecra S2
·Satellite M40X
·Satellite Pro M40X
·Equium M40X
·Equium M50
Please note that this programme only relates to battery packs originally supplied with the above stated portable computer models – battery packs supplied as options are not affected.
Optional Battery
[Not applicable]
Stop Here if You Do Not Have a Matching Computer

If your computer is not among the models listed above, then this battery pack replacement program does not apply to you. Please ignore the remainder of this document and any other material regarding this new battery pack replacement program.

If you have a matching computer or a option battery pack, the remainder of this document will explain how to positively determine whether you actually have the subject battery pack which is eligible for free replacement.

Battery Pack identification

If you own one or more of the Toshiba computer models above, then please determine whether the subject battery packs are actually installed in your computer. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether the subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order.

The BatteryCheck utility software is very small, so it may be downloaded quickly. Click the following link to download the BatteryCheck utility software, then run it and follow the simple on-screen instructions.

If you do not want to download and use the BatteryCheck utility software, you may wish to choose to follow the instructions in the Manual Battery Pack Identification document to visually determine whether you have a subject battery pack, and to then obtain the Battery Model Name and Battery Serial Number. This manual method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document. Note that this visual identification may produce an inaccurate result. It is possible that visual identification may indicate that the battery pack should be replaced, but the BatteryCheck utility software indicates that the battery pack does not need to be replaced. If the results of these two identification methods do not match, the utility software result (not the visual result) is accurate. Use of the utility software is the preferred and recommended method to perform battery pack identification.

If you use the Manual Battery Pack Identification process and determine that your battery pack qualifies for the exchange program, then please contact the appropriate Toshiba Help Desk in your country as detailed below.

If you have any questions, please call the Toshiba Help Desk in your country:

· United Kingdom: 0844 847 8944
· Ireland: 1 248 1 248
· Germany: 01805 96 90 10 (€ 0,14/Min. from standard DTAG net)
· Austria: 0810 96 90 10 (€ 0,10/Min. from standard Austrian net)
· France: 0892 6970 92
· Portugal: 0707 266 266
· Spain: 902 283 283
· Netherlands: 0900 1000 1000
· Belgium: 070 22 33 44
· Luxemburg: +32 70 22 33 44
· Italy: 02 6968 2629
· Switzerland: 0848 84 52 50

If a call centre number is not listed for your country, please click here to search for a Toshiba Authorised Service Provider.